Purpose:
The Warehouse Planner is responsible for efficiently managing the order fulfillment process within the warehouse, including receiving orders, coordinating deliveries, and updating systems to ensure successful delivery to customers. This role focuses on optimizing warehouse operations to meet customer demands while maintaining accurate inventory records and enhancing overall efficiency.
Responsibilities:
Receive and review customer orders, ensuring accuracy and completeness.
Prioritize orders based on urgency, delivery requirements, and available resources.
Coordinate with the warehouse team to prepare orders for shipment, including picking, packing, and labeling items.
Plan and schedule delivery routes to optimize efficiency and meet customer delivery windows.
Coordinate with logistics partners, drivers, and shipping carriers to arrange transportation for orders.
Communicate delivery schedules and instructions to drivers and ensure timely departure and arrival of delivery vehicles.
Maintain accurate inventory records in the warehouse management system (WMS), including stock levels, location information, and order status.
Serve as the primary point of contact for customer inquiries related to order status, delivery updates, and product availability.
Communicate proactively with customers regarding any delays, issues, or changes to their orders, ensuring transparency and customer satisfaction.
Verify and record proof of delivery (POD) information, including signatures, delivery times, and condition of goods, to confirm successful order fulfillment.
Conduct quality checks on outgoing orders to ensure accuracy, completeness, and compliance with customer requirements and quality standards.
Document and address any discrepancies, damages, or errors in the order fulfillment process, implementing corrective actions as needed.

Qualification:
Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or related field.
Experience and Requirements:
1-2 years’ experience in logistics, transportation management, or supply chain coordination.
Strong organizational and multitasking skills
Excellent communication and customer service skills
Proficiency in warehouse management systems (WMS) and Microsoft Office Suite
Attention to detail and accuracy in data entry and record-keeping.
Ability to work efficiently under pressure and meet tight deadlines.
Knowledge of logistics and transportation operations.
Problem-solving and decision-making abilities.
Previous experience in warehouse operations or order fulfilment preferred.