We are looking for a highly skilled Senior Engineer – L2 (EDA) to join our Managed Services team in Oman.

The role is part of the 2nd Level Assurance function, responsible for end-to-end technical support of Provisioning and Mediation systems, ensuring service continuity, fault resolution, and system stability.
You will act as an escalation point for complex issues, supporting front-office teams and collaborating closely with vendors, development teams, and internal stakeholders.


Key Responsibilities
Perform Operations & Maintenance (O&M) activities for EDA and EMM nodes, including health checks, alarm configuration, and automation of routine tasks.
Conduct preventive maintenance, patching, and software upgrades.
Analyze and resolve production fallout orders, including:
Data manipulation
SQL scripting & database updates
XML reformulation to unblock provisioning flows
Analyze order rejections, assess revenue impact, and report defects.
Support requirements gathering for new enhancements and changes.
Assist development teams during testing and deployment phases.
Handle Trouble Tickets (TTs) and Customer Service Requests (CSRs) in line with SLA/WLA.
Coordinate with vendors and external suppliers for critical hardware/software issues.
Maintain and update solution documents and operational procedures.
Provide end-to-end troubleshooting across:
EDA platform
Fault, configuration, user, and software/hardware management
Participate in 24x7 on-call support and emergency handling.
Manage customized Business Objects, templates, and reports.
Coordinate with local SPOCs, customization teams, and third-party hardware providers.

Technical Skills (Mandatory)
Strong experience in Ericsson Dynamic Activator (EDA) and Ericsson Multi Mediation (EMM).
Deep understanding of EDA architecture, provisioning flows, and adaptations.
Strong knowledge of EMM architecture, mediation flows, and customizations.
Hands-on experience with SQL, Oracle databases, and bulk data fixes.
Strong Linux/UNIX system administration skills.
Intermediate scripting skills (Shell, AWK, PERL).
Solid understanding of GSM / WCDMA technologies.
Good understanding of Core Telecom Networks and BSS domain.
Experience with Order Management and Provisioning Flows.
Knowledge of release management and source control systems.
Basic knowledge of:
Java
Shell scripting
SOAP UI
SOAP APIs
Git
Experience with Integration, Commissioning, and Administration of EDA (preferred).
Administrator-level experience with Business Objects, Citrix, or similar tools.

Qualifications & Experience
Education: Bachelor’s degree in Electronics & Telecommunication Engineering or equivalent.
Experience:
5–7 years of relevant experience
Minimum 2 years hands-on experience working on EMA/EDA systems