Key Responsibilities: 
Conduct technical presentations and proof-of-concept sessions for prospective customers 
Understand customer environments and translate business requirements into practical technical solutions 
Support the sales team with technical proposals, BOMs, and solution design 
Lead end-to-end solution deployments: planning, installation, configuration, integration, and testing 
Deliver customer training sessions for end users and IT administrators Produce clear documentation, including solution designs, as-built configurations, and handover guides 
Provide technical support to customers post-implementation 
Troubleshoot, maintain, and optimize deployed environments 
Serve as a trusted technical advisor and escalation point for customer issues

Required Qualifications: 
Bachelor’s degree in computer science, Information Technology, or a related field 
4-6 years of experience in a Systems Engineer, IT solutions, presales engineering, or related IT role Strong foundation in IT infrastructure: Windows Server, Active Directory, virtualization, and Networking. Relevant vendor or industry certifications (ITIL, MCSA, CCNA) 
Proven ability to manage multiple customer projects simultaneously 
Excellent communication skills, able to present to both technical teams and business decision-makers 
Strong problem-solving mindset with a customer-first attitude

Preferred Qualifications: 
Hands-on experience with ITSM best practices. 
Experience with monitoring systems, virtualization, and data protection solutions 
Familiarity with cybersecurity solutions (XDR, NDR, EDR, SIEM) is a plus 
Familiarity with cloud environments (Azure / AWS) is a plus 
Fluency in Arabic and English (written and spoken)