Job Summary
The Holiday & Concierge Consultant is responsible for designing, coordinating, and delivering personalized holiday experiences and concierge services for clients. This role combines holiday package management with high-end concierge support, ensuring seamless travel planning, tailored experiences, and exceptional customer satisfaction from inquiry through post-travel follow-up.

Key Responsibilities 
Holiday & Travel Services 
Design, manage, and coordinate customized holiday packages, including itineraries, accommodation, transportation, activities, and special experiences. 
Handle end-to-end holiday bookings, from initial client inquiry to final confirmation, ensuring accuracy, completeness, and compliance with company standards. 
Provide expert travel advice and personalized recommendations based on client preferences, budgets, and travel objectives. Liaise with hotels, airlines, tour operators, and destination management companies to secure competitive rates and premium services. 
Manage booking changes, cancellations, upgrades, and special requests efficiently and professionally. 
Monitor holiday service quality and resolve any issues to ensure a smooth and memorable client experience.
Concierge Services 
Deliver personalized concierge services, including restaurant reservations, event bookings, VIP access, special occasions, transportation arrangements, and lifestyle requests. 
Act as a single point of contact for clients requiring bespoke travel and non-travel services before, during, and after their trips. 
Anticipate client needs and proactively recommend value-added services and exclusive experiences. 
Coordinate with local and international service providers to fulfill concierge requests promptly and to high service standards. 
Client Experience & Relationship Management 
Build and maintain strong, long-term client relationships through proactive communication and exceptional service delivery. 
Ensure high client satisfaction by handling complaints, feedback, and service recovery professionally. 
Maintain detailed client profiles, preferences, and service history for personalized future engagements. 
Business Development & Market Awareness 
Analyze travel trends, client feedback, and market demand to enhance existing holiday offerings and develop new packages and experiences.
Support marketing and sales initiatives by contributing ideas, content, and promotions for holiday and concierge services. 
Upsell and cross-sell relevant travel and concierge services to maximize client value and revenue. 
Administration & Compliance 
Maintain accurate records of bookings, payments, client communications, and service providers. 
Prepare reports related to bookings, revenue, client trends, and service performance when required. 
Ensure compliance with company policies, supplier agreements, and travel regulations. 
Coordinate with internal departments (sales, operations, finance, and marketing) to ensure service alignment and smooth execution.
Qualifications & Requirements 
Bachelor’s degree in Tourism, Hospitality Management, Business Administration, or a related field (preferred). 
Minimum 2–4 years of experience in holiday planning, leisure travel, concierge services, or a similar client-facing role within a travel or hospitality environment. 
Strong knowledge of: Holiday destinations, resorts, tour packages, and concierge services such as dining reservations, events, experiences, transportation, and special requests Experience using travel reservation systems, booking platforms, and CRM tools. 
Ability to prepare customized itineraries, quotations, and service proposals with high accuracy. 
Exceptional customer service and client relationship management skills. 
Strong attention to detail and ability to manage multiple bookings and requests simultaneously. 
Ability to handle last-minute changes, urgent requests, and complex travel arrangements calmly and professionally. 
Excellent problem-solving skills with a proactive and service-oriented mindset. Communication & Coordination Excellent verbal and written communication skills in English; Arabic is an advantage. 
Ability to work closely with sales, operations, and suppliers to ensure seamless service delivery.
High level of professionalism, discretion, and confidentiality. 
Strong organizational and time-management skills. Flexible and adaptable, with willingness to support clients outside standard hours when required. 
Results-driven with a strong focus on client satisfaction and service quality.