Purpose:
Oversee and coordinate services to ensure smooth processing of job orders for clients, service providers, and other stakeholders to develop and implement service plans. Manage administrative tasks related to service delivery, maintain accurate records, and ensure compliance with organizational and regulatory standards.
Responsibilities:
Assess client needs and develop personalized service plans.
Act as a liaison between clients and service providers.
Schedule and coordinate services, appointments, and follow-ups.
Monitor and evaluate the effectiveness of services provided.
Maintain accurate and up-to-date client records and documentation.
Prepare and submit reports on service delivery and client progress.
Ensure compliance with organizational policies and regulatory requirements.
Manage service-related documentation, including contracts and agreements.
Communicate effectively with clients, service providers, and other stakeholders.
Facilitate meetings and case conferences to discuss client progress and service needs.
Collaborate with multidisciplinary teams to ensure comprehensive service delivery.
Verify the model and serial number to determine if the model is under warranty.
Open the Customer Information Center (CIC) simultaneously when receiving customer calls, prepare job orders for distribution to technicians according to the set schedule, and file them following the established procedures.
Compile a list of cash job orders.
Post finalized job orders without spare parts and send those with spare parts to the supervisor of the spare parts for posting.
Submit daily pending job orders to the service supervisor for review and decision.
Follow up on pending jobs, including spare parts requests.
Process the closing of cash job orders and update spare parts requests accordingly.
Handle the closing of both warranty and out-of-warranty job orders.
Follow up on all pending job orders.
Cancel job orders after obtaining management approval.
Prepare quotations and cash invoices.
Communicate daily with customers to provide updates on job orders and schedules.
Respond to emails and reply to queries daily.
 
Requirements:
Bachelor’s degree or Diploma in Business Administration or a related field.
Previous experience in service coordination, case management, or a similar role (preferred).
1-2 years' experience in a related field.
Strong organizational and time management skills.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Proficiency in Microsoft Office and client management software.
Knowledge of service systems.
Problem-solving and critical-thinking abilities.
Attention to detail and accuracy.
Flexibility and adaptability in a dynamic work environment.