Company Overview
Founded in 1950, Shaker Group is a leading provider of HVAC and home appliance solutions in Saudi Arabia. We serve over 600,000 customers annually with a strong focus on innovation, sustainability, and customer satisfaction
Purpose
Service Technician is primarily responsible for visiting field customers and carrying out reported (requested) maintenance jobs as per the job orders received from the Call Centre/Service Application
Responsibilities
Perform field service jobs as received from the Call Centre/Service Application
Shall primarily follow customer reported ‘service needs’ recorded on the job cards
In case where additional problems are identified during inspection, the technicians shall report it to their supervisors immediately for further advice
Test-run the unit to ensure satisfactory completion of the service job
Ensure the job is completed to the customer’s satisfaction and handed over to them accordingly
Return the job card to the service Coordinator upon returning from the field
Obtain Customer Feedback using the prescribed form in the QMS
Ensure necessary tools, consumables and spares are available in the service vehicle
Maintain good relationships with customers through professional behaviour and performance
Strictly adhere to prescribed safety practices & use appropriate Personal Protective Equipment (PPEs) provided
Coordinate with the respective drivers & ensure “Vehicles Preventive Maintenance Checklist” is properly implemented
Requirements
Diploma in Refrigeration & airconditioning or Home Appliances (Minimum 2 years with academic certificate)
Minimum 5 years of experience in air conditioning maintenance and or Home appliances
Have 4-wheel driving license
Able for self-driving field service
Good in English for communication and job process
Fast learner and ready to learn new technology and multiple products