Purpose: 
The E-commerce Specialist oversees the daily operational performance of the company’s e-commerce channels. This role ensures seamless order processing, high-quality customer interactions, accurate platform content, and effective coordination with internal teams. The specialist also plays a strategic role in driving account development, supporting sales objectives, and enhancing the overall e-commerce experience.
Responsibilities:
• Manage end-to-end order processing across all ecommerce platforms, ensuring accuracy, timeliness, and compliance with internal standards.
• Monitor order flow, identify bottlenecks, and proactively resolve operational issues.
• Handle customer inquiries, complaints, and service requests with professionalism and efficiency.
• Maintain high customer satisfaction by ensuring prompt and effective resolution of issues.
• Collaborate with logistics, warehouse, customer service, finance, and marketing teams to ensure smooth operations.
• Escalate and resolve platform-related or operational challenges in a timely manner.
• Track ecommerce KPIs, sales performance, and campaign results.
• Support the achievement of sales targets by identifying growth opportunities and recommending operational improvements.
• Maintain up-to-date product listings, stock levels, pricing, and promotional content across all ecommerce channels.
• Ensure data accuracy and consistency to enhance customer trust and conversion rates.
• Lead initiatives to strengthen platform partnerships and improve account performance.
• Propose new campaigns, features, and promotional opportunities to drive traffic and sales.
• Stay informed on platform updates, industry trends, and competitor activities
• Ensure all ecommerce operations are carried out in full compliance with company policies, standard operating procedures, and regulatory requirements.
• Maintain strict adherence to data accuracy, confidentiality, and ethical guidelines when handling customer information and order records.
• Follow established workflows, documentation standards, and quality controls to support audit readiness and operational transparency.
• Identify any deviations from policy or process and escalate them promptly to the relevant department for corrective action.
• Stay updated on internal policies, platform rules, and industry regulations to ensure ongoing compliance and operational integrity.
 
 
Requirements: 
• Experience in e-commerce operations, online sales, or digital platforms.
• Strong communication and customer service skills.
• High attention to detail with strong organizational abilities.
• Ability to work cross-functionally and manage multiple priorities.
• Proficiency in e-commerce systems, order management tools, and Microsoft Office applications.