JOB DESCRIPTION
Job Title:
QC Analysts Supervisor
O*NET Code:
51-1011.00 (First-Line Supervisors of Production and Operating Workers)
Job Level:
L4 — Team Leader / Supervisor
Job Code:
WR-Quality-30
Sector:
Quality - QC
Company:
Wadi Al-Rafidain Company
Division:
Analytical Chemistry
Department:
Quality Control
Section:
Analysts Supervision
Reports To:
 
Subordinates:
 
Functional Manager
 
 
Job Purpose
Lead the day-shift QC analyst team — assign daily testing workload, review analytical results, coach analysts, and ensure that all analytical data delivered by the team is accurate, defensible, and on time to support batch release. The role applies specialist expertise within the Quality Control domain, ensuring that day-to-day work meets technical, regulatory, and quality requirements while contributing to the unit's continuous-improvement agenda. The job-holder is expected to operate with a high degree of autonomy on routine tasks while escalating complex matters appropriately.
Key Duties & Responsibilities
●  Plan and assign daily analytical testing workload across the day-shift analyst team.
●  Review analysts' results, raw data, and lab documentation before they are released to QA.
●  Investigate OOS/OOT and atypical results on the shift; document and escalate as needed.
●  Coach junior and senior analysts on technique, documentation, and lab discipline.
●  Ensure calibration, qualification, and maintenance of analytical instruments on the shift.
●  Coordinate handover with the evening-shift supervisor and the Chief Analysts Officer.
●  Support audits and inspections with technical evidence and analyst training records.
●  Apply specialist technical knowledge to ongoing operations and contribute to continuous improvement initiatives.
●  Maintain accurate records and documentation in line with regulatory and quality-system requirements (ALCOA+, ISO 9001).
●  Support audits, inspections, and certification programmes by providing technical evidence on request.
●  Participate in cross-functional projects to address operational challenges and improvement opportunities.
Qualifications & Requirements
Bachelor's degree in Pharmacy, Chemistry, or Pharmaceutical Sciences.
 
● Languages: Working proficiency in Arabic (native or near-native) and English (intermediate or above for technical reading and reporting).
● Computer literacy: Proficiency in Microsoft Office (Word, Excel, PowerPoint) and the company's enterprise systems (ERP/LIMS/CMMS as applicable to the role).
Experience
Minimum 5 years in pharmaceutical QC analytical chemistry, including 1+ years supervising a shift.
 
● Track record of successful delivery in a comparable role within a regulated or quality-driven environment.
● Demonstrated ability to operate within an Iraqi-Group setting, working with internal stakeholders across functions and external regulators / partners.
Skills & Competencies (Knowledge, Skills and Abilities)
Knowledge
●  Pharmacopoeial methods
●  HPLC, GC, dissolution, IR, KF
●  Investigation methodology (RCA, 5-Why)
Skills
●  Shift supervision and workload balancing
●  Technical review of analytical data
●  Coaching and standardisation
Abilities
●  Make defensible analytical decisions
●  Sustain accuracy under deadline pressure
●  Build technical depth across the team
Key Performance Indicators (KPIs)
●  Tests completed on shift — Target: ≥ 95% | Frequency: Daily | Source: LIMS
●  Right-first-time results — Target: ≥ 95% | Frequency: Monthly | Source: LIMS
●  OOS investigations closed on time — Target: ≥ 90% | Frequency: Monthly | Source: QA tracker
●  Analyst training compliance — Target: ≥ 95% | Frequency: Quarterly | Source: HRIS
 
Prepared by: (Direct Manager)
Reviewed by: (BUHR / HRBP)
Approved by: (Group OD Manager)
Approved by: (Group HR Director)
Name: ____________
Position: _________
Signature: ________
Date: ____________
Name: ____________
Position: _________
Signature: ________
Date: ____________
Name: ____________
Position: _________
Signature: ________
Date: ____________
Name: ____________
Position: _________
Signature: ________
Date: ____________
 
Acknowledgement
This certifies that I have read the job description and I am able to perform all essential duties as outlined.
Employee Name: ________________   Signature: ________________   Date: ________________