JOB DESCRIPTION
Job Title:
Finished Product Supervisor
O*NET Code:
51-1011.00 (First-Line Supervisors of Production and Operating Workers)
Job Level:
L4 — Team Leader / Supervisor
Job Code:
WR-Quality-04
Sector:
Quality — QC
Company:
Wadi Al-Rafidain Company
Division:
Analytical Chemistry
Department:
Quality Control
Section:
Chemistry Lab
Reports To:
 
Subordinates:
 
Functional Manager
 
 
Job Purpose
Supervise the chemistry-laboratory testing of finished pharmaceutical products to ensure each batch meets registered specifications and is released in compliance with cGMP and MOH requirements. The role acts as the first line of leadership for the team — driving discipline, quality, and continuous improvement on a daily basis, escalating issues quickly, and developing the next generation of specialists. It is also responsible for ensuring that all documentation produced by the team meets data-integrity and audit-readiness standards.
Key Duties & Responsibilities
●  Plan and assign daily testing of finished products to chemists in the chemistry lab.
●  Review test data and approve laboratory results for batch release.
●  Investigate OOS, OOT, and atypical results in line with QA procedures.
●  Ensure calibration, qualification, and maintenance of laboratory instruments.
●  Develop and train laboratory analysts on standard operating procedures.
●  Maintain laboratory documentation per data-integrity (ALCOA+) requirements.
●  Schedule shift coverage, assign daily tasks, and balance workload across team members.
●  Conduct daily start-of-shift briefings and end-of-shift handovers to maintain operational continuity.
●  Identify training needs of team members and deliver on-the-job coaching to close skill gaps.
●  Investigate and document incidents, deviations, and near-misses; recommend corrective and preventive actions (CAPA).
Qualifications & Requirements
Bachelor's in Pharmacy or Chemistry; M.Sc. preferred.
 
● Languages: Working proficiency in Arabic (native or near-native) and English (intermediate or above for technical reading and reporting).
● Computer literacy: Proficiency in Microsoft Office (Word, Excel, PowerPoint) and the company's enterprise systems (ERP/LIMS/CMMS as applicable to the role).
Experience
5+ years in pharmaceutical QC including 2+ years supervising a lab unit.
 
● Track record of successful delivery in a comparable role within a regulated or quality-driven environment.
● Demonstrated ability to operate within an Iraqi-Group setting, working with internal stakeholders across functions and external regulators / partners.
Skills & Competencies (Knowledge, Skills and Abilities)
Knowledge
●  Pharmacopoeial methods (USP/BP/EP)
●  HPLC, GC, dissolution, UV, titration
●  Data integrity & ALCOA+
Skills
●  Lab supervision and scheduling
●  Investigation writing
●  Training and coaching
Abilities
●  Make release decisions defensibly
●  Resist commercial pressure on quality
●  Communicate technical results clearly
Key Performance Indicators (KPIs)
●  Batches released within target — Target: ≥ 95% | Frequency: Weekly | Source: Release tracker
●  OOS investigations closed on time — Target: ≥ 90% | Frequency: Monthly | Source: QA log
●  Audit findings on FP testing — Target: Zero major | Frequency: Per audit | Source: Audit reports
 
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Approved by: (Group OD Manager)
Approved by: (Group HR Director)
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Acknowledgement
This certifies that I have read the job description and I am able to perform all essential duties as outlined.
Employee Name: ________________   Signature: ________________   Date: ________________