Job Summary
IT Strategy and Management:
Lead and assist in large IT projects, including system design and deployment.
Contribute to defining IT infrastructure strategy, architecture, and processes.
Monitor IT system performance, assess cost-effectiveness, and propose improvements.
Collaborate with stakeholders to analyze business requirements and develop IT solutions.
Participate in the training and support of IT staff.
Assist in the development and implementation of network security, disaster recovery, and IT infrastructure policies.
Analyze resource utilization and propose strategies for optimization.
Contribute to the management of development projects for integrating new technologies into existing systems.
Provide ongoing support and maintenance for hardware, software, and network components.
 
IT Support and Security:
Assist in troubleshooting hardware and software issues related to internal IT.
Participate in the assessment of vendors and the development of test strategies for new hardware and software.
Support network security, disaster recovery, and IT infrastructure policies.
Collaborate with the help desk team to address user IT needs.
Gain experience in managing on-premises servers, SAN, and NAS devices.

Infrastructure Management and Security:
Assist in troubleshooting hardware and software issues.
Participate in the assessment of vendors and the development of test strategies for new hardware and software.
Collaborate in monitoring IT system performance and resource utilization for optimization.
Support the allocation of staff, costs, and schedules effectively.
Assist in conducting annual performance reviews for team members and providing guidance and support.
Contribute to creating and maintaining a healthy work environment, monitoring staff morale, and addressing employee concerns.
 
Retail IT Management:
Contribute to managing inventory systems for efficient stock control.
Assist with e-commerce platform and online store operations.
Support CRM systems for customer loyalty and data analysis.
Contribute to maintaining and optimizing mobile applications for customers and employees.
Collaborate in the integration of POS systems with accounting software for financial reporting.
Stay informed about retail industry regulations and assist in ensuring compliance.
Participate in the assessment and adoption of innovative technology solutions to enhance operations and customer experience.
 
Stakeholder Collaboration and Compliance:
Assist in advocating for necessary regulatory changes related to IT.
Support the building and maintenance of relationships with public sector entities.
Contribute to aligning IT with the organization's overall strategic goals and profitability requirements.
Assist in updating job descriptions and scope of responsibilities in collaboration with the Director of Support Services.
Support the maintenance of safe and comfortable working conditions in business units.
Other assigned duties as needed.
 
 
 
Organization Values
Responsible & Responsive Service: Upholding commitments and demonstrating reliability; taking proactive actions and addressing concerns promptly; valuing feedback and seeking improvement; demonstrating accountability in every task; serving with dedication and being attentive to needs.
Integrity: Acting in a way that is consistent with what one says, doing the right thing, even when no one is watching. It's about being honest, straightforward, reliable, responsible, and consistent in all interactions.
Empowerment: Building capacities; fostering self-reliance and confidence; promoting innovative thinking and autonomy; respecting individual aspirations and perspectives; championing the potential of every employee.
Customer & Employee Centric: Valuing feedback and insights from both our cherished customers and dedicated employees; recognizing and appreciating their pivotal roles; acting with understanding and empathy; fostering a culture of open communication and mutual growth; prioritizing their needs and aspirations in every endeavor we undertake.
Striving for Excellence: Continuously aiming for the highest standards, embracing challenges as growth opportunities, and inspiring others through our dedication to improvement and results.
Social Responsibility/Sustainability: Actively prioritizing our planet and communities by embedding sustainable practices in our actions, understanding our long-term impact, and collaborating for a more ethical and sustainable future.

 
Qualifications, Experience and Skills – Selection Criteria
 
ESSENTIAL
PREFERRED
 
Education
Bachelor's degree in Data Analytics, computer science, computer engineering, Mathematics, Statistics, or relevant field, or a related field, or equivalent experience.
 
A Master’s in Data Analytics will be considered an asset.
 
 
Experience
Three or more years of experience mining data as a data analyst.
Proven analytics skills, including mining, evaluation, and visualization.
Technical writing experience in relevant areas, including queries, reports, and presentations.
 
Certification and Licensure
Advanced degrees or professional certifications may be preferred.
 
 
 
 
 
 
 
Job-Specific Skills and Abilities
 
Excellent working knowledge of computer systems, security, network and systems administration, databases and data storage systems, and phone systems.
Highly developed data skills - analysis, synthesis, reporting, and decision-making.
Establish and maintain a strong network of relationships within the industry.
Experience with BI tools such as Tableau and Power BI.
Excellent project management skills and strong ability to prioritize.
Firm grasp on IT infrastructure and operations best practices.
Ability to collaborate with stakeholders to evaluate potential risks.
Excellent business acumen and exposure to all areas of the retail business model.
 
Familiarity with our software platforms including Microsoft 365 (e.g., Power BI), ERP systems, Salesforce, and Azure Cloud.
Understanding of ETL framework and ETL tools including Alteryx and Microsoft SSIS.
Understanding of ETL framework and ETL tools including Alteryx and Microsoft SSIS.