Perform the assigned duties as per the set policies and procedures in order to achieve the department goals.
Perform all the daily operations of the CRM department in order to achieve the set goals. 
Ensures providing an outstanding customer service through proper greeting, friendly approach besides of offering all the assistance possible for customers and potential customers.
Maintains good knowledge of the company’s products, prices, promotions, events, campaigns and any other details to be informed to customers.
Identifies customers’ individual needs, wants and demands and offers the best-suited solution(s). 
Handles customer complaints, refers unsatisfied customers to the concerned party and conducts regular follow up to ensure issues are being attended to in a timely manner.
Develops and designs customer satisfaction surveys in order to capture the degree of customer satisfaction related to the company’s products and services provided.
Analyzes the customer satisfaction surveys and demonstrates the results with appropriate recommendations which enhance the customer’s attitudes toward the company’s products and brands.
Manages the company’s CRM system, and ensures that the database and the client’s relevant information are updated regularly.
Manages users’ access to CRM system and monitors the quality and quantity of data entry.
Contacts customers who just bought a car to enquire their level of satisfaction.
Extracts reports and other relevant information related to customers profile and sends them to the department manager to develop appropriate marketing strategies and promotions campaigns. 
Establishes and builds positive relationship with customers, encourages after- purchase return.
behavior and builds a positioning awareness in their minds.
Prepares reports related to monthly achievements, problems solving, and other reports such as the quality of data entry.
Follows up on all issues related to CRM system and provides suggestions which enhance the system development and increase the quality of outputs. 
Performs any related tasks as assigned by the direct manager.