Job Details
Division
Group Head Office
Department
IT
Job Title
IT Manager
Job Category
 
Reports directly to
 
Head Count
 
Prepared on
Date
Revised on
Date

Organizational Profile
Stars Group is a dynamic organization, deeply invested in empowering and celebrating our teams across a broad spectrum of sectors. Our diverse portfolio represents our commitment to excellence, innovation, and sustainable growth. While each sector may vary in its offerings, our core values remain consistent: authenticity, societal impact, and a focus on both employee and customer satisfaction. Regardless of the arena, our teams remain at the heart of our endeavors. Together, across our vast investment landscape, we pledge to create an environment that fosters collaboration, transformative experiences, and unwavering growth.
 
Department/Brand Profile
The IT Manager will lead the technology function across the organization, ensuring the strategic planning, implementation, and management of IT systems, infrastructure, and digital solutions. This role is responsible for overseeing all IT operations, ensuring high performance, security, and scalability while aligning technology strategies with business objectives. The IT Manager will also lead a team of specialists, vendors, and partners to support day-to-day IT functions and long-term digital transformation initiatives.
 
Job Summary 
Strategic Leadership & IT Planning
Develop and execute the overall IT strategy in alignment with company goals.
Lead and manage complex IT projects, including systems architecture, upgrades, and digital initiatives.
Evaluate and propose emerging technologies that support business growth and innovation.
Manage IT budgets, contracts, and vendor relationships efficiently.
Define and implement IT policies, procedures, and best practices across the organization.
Infrastructure & Security Management
Oversee the stability, security, and scalability of all hardware, software, and network systems.
Ensure robust disaster recovery, data backup, and business continuity plans are in place.
Monitor infrastructure performance and implement optimization strategies.
Lead cybersecurity initiatives, risk assessments, and compliance with data protection regulations.
IT Operations & Support
Ensure timely and effective support to end-users across all business units.
Supervise helpdesk operations and continuously improve service levels.
Manage asset lifecycle, IT procurement, and software licensing.
Oversee retail systems such as POS, inventory management, CRM, and e-commerce platforms.
Retail & Business Technology Integration
Drive integration of IT systems with finance, HR, and retail platforms.
Optimize digital tools used for customer engagement, loyalty programs, and mobile apps.
Ensure retail IT systems support accurate financial reporting and seamless operations.
Team Leadership & Development
Lead and mentor the IT team, fostering a culture of performance, learning, and accountability.
Conduct performance reviews, set KPIs, and identify training needs.
Promote collaboration, innovation, and problem-solving within the team.
Stakeholder Management & Compliance
Collaborate with department heads to identify and address technological needs.
Ensure IT practices comply with industry standards, government regulations, and internal policies.
Represent the IT department in management meetings and strategic planning sessions.
Prepare regular reports on IT performance, risks, and improvements.
 
Essential Functions
Bachelor’s degree in Information Technology, Computer Science, or related field (Master’s preferred).
Minimum 7–10 years of IT experience, including 3–5 years in a managerial or leadership role.
Proven experience managing large-scale IT infrastructure and digital transformation projects.
Strong knowledge in networking, cybersecurity, systems integration, and enterprise applications.
Excellent leadership, communication, and project management skills.
Familiarity with retail IT systems (POS, ERP, CRM, e-commerce) is highly desirable.
 

Organization Values 
Responsible & Responsive Service: Upholding commitments and demonstrating reliability; taking proactive actions and addressing concerns promptly; valuing feedback and seeking improvement; demonstrating accountability in every task; serving with dedication and being attentive to needs.
Integrity: Acting in a way that is consistent with what one says, doing the right thing, even when no one is watching. It's about being honest, straightforward, reliable, responsible, and consistent in all interactions.
Empowerment: Building capacities; fostering self-reliance and confidence; promoting innovative thinking and autonomy; respecting individual aspirations and perspectives; championing the potential of every employee.
Customer & Employee Centric: Valuing feedback and insights from both our cherished customers and dedicated employees; recognizing and appreciating their pivotal roles; acting with understanding and empathy; fostering a culture of open communication and mutual growth; prioritizing their needs and aspirations in every endeavor we undertake.
Striving for Excellence: Continuously aiming for the highest standards, embracing challenges as growth opportunities, and inspiring others through our dedication to improvement and results.
Social Responsibility/Sustainability: Actively prioritizing our planet and communities by embedding sustainable practices in our actions, understanding our long-term impact, and collaborating for a more ethical and sustainable future. 
 
 
Qualifications, Experience And Skills – Selection Criteria
 
ESSENTIAL
PREFERRED
Education
 Bachelor’s degree in Information Technology, Computer Science, or related field (Master’s preferred).
 
 
Experience
Minimum 7–10 years of IT experience, including 3–5 years in a managerial or leadership role.
 
Certification and Licensure
 
 
Job-Specific Skills and Abilities
  Proven experience managing large-scale IT infrastructure and digital transformation projects.
  Strong knowledge in networking, cybersecurity, systems integration, and enterprise applications.
  Excellent leadership, communication, and project management skills.
  Familiarity with retail IT systems (POS, ERP, CRM, e-commerce) is highly desirable.
 
 

Verification
The position holder and hiring manager have read and discussed the job description and agree that it accurately describes the position.
 
Position Holder
 
 
Signature
 
 
 
 
Signature
 
Line Manager
 
 
Signature
Date
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