Job Summary/ Objectives:  
Developing strong relationships with clients – Partners – Vendors, connecting with key business executives and stakeholders, and preparing sales reports Oriented toward excellent customer support and high-quality service, it supports the sales team in generating new businesses and identifying new business opportunities with existing clients and new customers.

General Duties and Responsibilities: 
 
Act as the primary point of contact for assigned key clients, developing strong and lasting relationships.
Understand client needs, goals, and challenges, and work closely with internal teams to meet and exceed client expectations.
Focus on client retention by actively addressing concerns, resolving issues, and ensuring the ongoing satisfaction of clients.
Collaborate with internal teams to address any service-related issues or technical challenges promptly.
Provide insights and recommendations to enhance service quality and improve the overall client experience.
Maintain regular communication with clients, providing updates on service performance, industry trends, and relevant company news.
Prepare and deliver regular reports to clients, summarizing performance metrics, progress toward goals, and value delivered.
address escalated client inquiries, issues, or complaints, working closely with internal teams to achieve timely resolutions.
Identify opportunities for service improvements and innovation to maintain a competitive edge.
Working with internal departments to ensure that client needs are understood and satisfied. 
Gathering and analyzing data to improve the overall customer experience and sales. 
Retaining customers and ensuring key relationships over time and increasing sales.
Initiating new opportunities (New Offers) and providing for customers, developing new sales opportunities.
Helping customers to understand the service - regulations and features.
Responding quickly and keeping high ranks of satisfactions.
Reporting to manager about activities and customers status. 
Managing various accounts based on the requirement of the company.
Optimizing revenue and gross profits of customers usage and work with internal departments to achieving the task. 
Understanding new target - (selling and gross profit) and work to achieve
Signing agreements with customers and check the needed amendments in the future. 
Preparing customers monthly report for invoicing and follow up for any disputed request from customer. 
Monitoring account behavior during the day.
Align and accept the company requirements for growth and new targets.
Manage Partner and vendors, understand any new regulations, and communicate to routing and carrier relation team.
Any other Task assigned from your supervisor. 
Responsiveness to Finance Team: Address feedback from the Finance team regarding customer and required changes. Ensure prompt communication with customers to clarify and resolve any concerns effectively.
 
Required Education and Experience:
Bachelor's degree in business, Information Technology, communication, or a related discipline are commonly preferred.
Proven experience in account management or client relationship management, with a minimum of 5-7 years in the customer care function.