Job Title: IT HelpDesk
Location: Riyadh, Saudi Arabia
Work Type: Full-time
Level: White Collar
Industry: Information Technology
Job Description:
We are seeking a dedicated and customer-focused IT HelpDesk professional to join our team in Riyadh, Saudi Arabia. The successful candidate will be responsible for providing technical support and assistance to end-users, ensuring the smooth operation of IT systems and infrastructure.
Key Responsibilities:
Respond promptly to user inquiries via phone, email, or in-person regarding hardware, software, and network issues.
Diagnose and resolve technical problems efficiently, escalating complex issues to appropriate teams when necessary.
Install, configure, and maintain computer hardware, software, and peripherals.
Maintain accurate records of support requests, actions taken, and resolutions provided.
Assist in the setup and deployment of new equipment and software.
Provide training and guidance to users on various IT applications and best practices.
Monitor and ensure the security of IT systems and data.
Stay updated with the latest technology trends and support procedures.
Qualifications:
Proven experience in IT support or HelpDesk roles.
Strong knowledge of Windows and Mac operating systems.
Familiarity with networking concepts and troubleshooting.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Problem-solving skills and attention to detail.
Relevant certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), or similar are preferred.
Additional Requirements:
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Fluency in English; proficiency in Arabic is a plus.
We Offer:
Competitive salary package.
Opportunities for professional development.
Supportive and dynamic work environment.
Application Process:
Interested candidates are encouraged to submit their CV and cover letter outlining their qualifications and experience.