Nova Call Center Services is looking for an asset protection agent to play a key role in protecting company assets, minimizing inventory loss, and detecting internal.
The role involves monitoring store locations via CCTV, supporting audits, analyzing suspicious activity, and assisting in loss prevention reporting and compliance.

Key Accountabilities:

Monitor live CCTV footage from multiple locations to identify theft, policy violations, and suspicious activities. 
Escalate notable incidents to the Merchandise Audit Manager and Field Loss Prevention Team. 
Analyze transaction data, store logs, and exception reports to detect fraud or inventory irregularities. 
Assist in internal investigations regarding merchandise loss, fuel theft, and refund abuse.
Generate regular reports (daily, weekly, monthly) outlining incident trends and investigation findings. 
Maintain a secure digital archive of video footage, screenshots, and investigative materials.
Support the audit process by compiling evidence and summaries for internal and external review. 
Collaborate with field teams to provide visual evidence and support operational audits. 
Assist in follow-ups on violations with supporting documentation and help enforce corrective actions.
 
Qualifications:
1–2 years of experience in loss prevention, security monitoring, or retail operations. 
Experience using CCTV systems, DVR software, and other remote surveillance tools.
Proficiency with Microsoft Office (Excel, Word) and incident reporting platforms. 
Familiarity with POS systems and inventory management concepts.
Strong integrity and high level of discretion. 
Keen attention to detail and excellent analytical skills. 
Must proficiently communicate in English in oral and written format. 
Ability to prioritize tasks and work independently or in a team environment.