Job Title: Technical Support Engineer – Level 1
Location: Amman, Jordan
Job Type: Full-time  
What You’ll Do: 
✔ Provide technical support for software applications and system environments.
 ✔ Troubleshoot server-to-server communication issues across secure networks. 
✔ Work closely with internal teams to resolve technical problems efficiently. 
✔ Investigate and resolve issues related to SQL/T-SQL queries and databases.
 ✔ Support and maintain Windows operating systems and configurations. 
✔ Assist in system integrations and deployments, ensuring seamless operations. 
✔ Document troubleshooting steps and contribute to technical knowledge bases. 
What We’re Looking For: 
✔ Bachelor’s degree in Computer Science, IT, or a related field. 
✔ Up to 4 years of experience in Technical Support or a similar role.
 ✔ Strong understanding of Windows OS, system administration, and server configuration.
✔ Experience with Databases (MS SQL, T-SQL) and performance troubleshooting.
 ✔ Solid grasp of computer science fundamentals—data structures, algorithms, operating systems, and software design. 
✔ Understanding of networking concepts, virtual networks, and communication/data encryption technologies. 
✔ Ability to troubleshoot access control between virtual networks and secure systems.
 ✔ Excellent technical problem-solving and communication skills.
Bonus Points If You Have: 
🔹 Familiarity with front-end technologies like JavaScript, jQuery, Angular, CSS, HTML5, Bootstrap. 
🔹 Knowledge of cybersecurity practices, especially encryption methods and secure communications. 
🔹 Experience in the fintech or financial services sector.