JOB DESCRIPTION
Job Title:
employee relations officer
O*NET Code:
13-1075.00 (Labor Relations Specialists)
Job Level:
L3 — Specialist
Job Code:
NR-HR-01
Sector:
Human Resources
Company:
Al-Nardin Company
Division:
Employee Relations
Department:
Human Resources Department
Section:
Employee Relations
Reports To:
 
Subordinates:
 
Functional Manager
 
 
Job Purpose
Manage day-to-day employee relations matters at the venue — onboarding, time-and-attendance, leave administration, contracts, and grievance handling — in line with company policy and Iraqi Labour Law. The role applies specialist expertise within the Human Resources domain, ensuring that day-to-day work meets technical, regulatory, and quality requirements while contributing to the unit's continuous-improvement agenda. The job-holder is expected to operate with a high degree of autonomy on routine tasks while escalating complex matters appropriately.
Key Duties & Responsibilities
●  Onboard new hires: contracts, system access, induction, social-security registration.
●  Maintain accurate employee records, files, and HRIS data.
●  Administer time-and-attendance and leave per Iraqi Labour Law and company policy.
●  Handle employee enquiries, grievances, and disciplinary cases at first instance.
●  Coordinate end-of-service settlements with finance and the supervisor.
●  Support engagement initiatives and culture activities.
●  Apply specialist technical knowledge to ongoing operations and contribute to continuous improvement initiatives.
●  Maintain accurate records and documentation in line with regulatory and quality-system requirements (ALCOA+, ISO 9001).
●  Support audits, inspections, and certification programmes by providing technical evidence on request.
●  Participate in cross-functional projects to address operational challenges and improvement opportunities.
Qualifications & Requirements
Bachelor's in Business, HR, or Law.
 
● Languages: Working proficiency in Arabic (native or near-native) and English (intermediate or above for technical reading and reporting).
● Computer literacy: Proficiency in Microsoft Office (Word, Excel, PowerPoint) and the company's enterprise systems (ERP/LIMS/CMMS as applicable to the role).
Experience
2+ years in HR / employee relations.
 
● Track record of successful delivery in a comparable role within a regulated or quality-driven environment.
● Demonstrated ability to operate within an Iraqi-Group setting, working with internal stakeholders across functions and external regulators / partners.
Skills & Competencies (Knowledge, Skills and Abilities)
Knowledge
●  Iraqi Labour Law 37/2015
●  HR policies and procedures
●  HRIS basics
Skills
●  Employee communication
●  Conflict resolution
●  Documentation and recordkeeping
Abilities
●  Maintain confidentiality
●  Show empathy with employees
●  Apply policies consistently and fairly
Key Performance Indicators (KPIs)
●  Onboarding completion within SLA — Target: 100% within 3 days | Frequency: Monthly | Source: HRIS
●  Grievance resolution time — Target: ≤ 5 working days | Frequency: Monthly | Source: HR tracker
●  Records accuracy — Target: ≥ 99% | Frequency: Quarterly | Source: HR audit
 
Prepared by: (Direct Manager)
Reviewed by: (BUHR / HRBP)
Approved by: (Group OD Manager)
Approved by: (Group HR Director)
Name: ____________
Position: _________
Signature: ________
Date: ____________
Name: ____________
Position: _________
Signature: ________
Date: ____________
Name: ____________
Position: _________
Signature: ________
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Name: ____________
Position: _________
Signature: ________
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Acknowledgement
This certifies that I have read the job description and I am able to perform all essential duties as outlined.
Employee Name: ________________   Signature: ________________   Date: ________________