Job Title: System Administrator – IT Department
Department: Information Technology
Reporting to: Assistant IT Manager
Location: Kuwait (with support coverage for UAE operations)
Job Purpose
To ensure the smooth operation, maintenance, and support of Kana Group’s IT infrastructure and systems — with a key focus on the Odoo ERP system. The role supports multiple business entities across Kuwait and the UAE, including Kana Group, Nail Station, NumberC (Retail & Café), and Medica Care Center.
Key Accountabilities
1. ERP Administration (Odoo)
• Manage daily operations and performance of Odoo ERP, ensuring system availability and integrity.
• Handle user roles, access rights, workflow setups, module configurations, and security protocols.
- Coordinate with vendors and internal users to troubleshoot issues and implement enhancements.
• Train end users across departments on Odoo functionalities and updates.
2. IT Infrastructure & Systems Support
• Monitor, maintain, and troubleshoot servers, networks, and hardware across sites in Kuwait and the UAE.
• Perform preventive maintenance and ensure system backups, antivirus, and updates are in place.
• Provide Level 1 and 2 technical support to users across all business units.
3. Systems Implementation & Integration
• Participate in IT projects and support implementation of new software and hardware systems.
• Support integration of Odoo with other platforms (POS, HR, Finance, CRM, etc.).
• Evaluate and recommend new IT tools and systems as needed.
4. Documentation & Compliance
• Maintain IT documentation, configuration records, change logs, and access controls.
• Ensure compliance with internal IT policies and data security standards.
• Support audit and risk assessment exercises related to IT systems.
5. Cross-Entity Support & Collaboration
• Serve as a centralized IT support resource across all Kana Group entities.
• Coordinate with UAE-based users remotely and ensure business continuity.
• Support cross-functional teams with technical requirements and digital tools.
Communication & Working Relationships
Internal Purpose:
Business Unit Teams (Kuwait & UAE): To resolve user issues, provide support, and deliver system enhancements.
HR, Finance, Operations: To support ERP usage, user access, and reporting needs.
Assistant IT Manager: To report status, escalate issues, and implement department plans.
External | Purpose:
| Software Vendors & ERP Consultants | To coordinate troubleshooting, maintenance, and system improvements |
| Service Providers (ISPs, Hardware) | To manage IT infrastructure support |
Decision-Making Authority
Authorize basic user access changes, hardware configurations, and routine troubleshooting actions.
Escalate complex technical issues or budgetary decisions to the Assistant IT Manager.
Qualifications, Experience & Skills
Bachelor’s degree in Information Technology, Computer Science, or equivalent.
Certifications Odoo Functional or Technical Certification (preferred).
Microsoft / Cisco certifications (a plus).
Minimum 4–6 years in IT system administration, including at least 2–3 years hands-on Odoo ERP experience.
Technical Skills:
Strong Odoo configuration and support expertise.
Network troubleshooting and server administration.
Familiarity with Linux, databases (PostgreSQL), and system integration.
Soft Skills:
Strong analytical and problem-solving skills.
Ability to manage cross-entity support remotely.
Excellent communication in English (Arabic a plus).
Team player and service-oriented mindset.
Key Performance Indicators (KPIs):
System uptime and performance levels.
ERP issue resolution time and user satisfaction.
Completion of IT projects and enhancements.
Compliance with IT policies and data security protocols.
