JOB DESCRIPTION
Job Title:
QA Supervisor – QC Oversight
O*NET Code:
51-1011.00 (First-Line Supervisors of Production and Operating Workers)
Job Level:
L4 — Team Leader / Supervisor
Job Code:
WR-Quality-13
Sector:
Quality — QA
Company:
Wadi Al-Rafidain Company
Division:
QA Oversight
Department:
Quality Assurance
Section:
QC Oversight
Reports To:
 
Subordinates:
 
Functional Manager
 
 
Job Purpose
Provide independent QA oversight of QC laboratories — methods, results, investigations, equipment qualification — to ensure analytical data is reliable, defensible, and fit for batch-release decisions. The role acts as the first line of leadership for the team — driving discipline, quality, and continuous improvement on a daily basis, escalating issues quickly, and developing the next generation of specialists. It is also responsible for ensuring that all documentation produced by the team meets data-integrity and audit-readiness standards.
Key Duties & Responsibilities
●  Review and approve analytical method procedures and QC specifications.
●  Audit QC laboratory practices, instrument logs, and data integrity controls.
●  Oversee OOS / OOT investigations and approve outcomes.
●  Approve qualification protocols and reports for QC instruments.
●  Coach QA officers assigned to QC areas.
●  Track QC-related KPIs and report to the QA Manager.
●  Schedule shift coverage, assign daily tasks, and balance workload across team members.
●  Conduct daily start-of-shift briefings and end-of-shift handovers to maintain operational continuity.
●  Identify training needs of team members and deliver on-the-job coaching to close skill gaps.
●  Investigate and document incidents, deviations, and near-misses; recommend corrective and preventive actions (CAPA).
Qualifications & Requirements
Bachelor's in Pharmacy or Chemistry; M.Sc. preferred.
 
● Languages: Working proficiency in Arabic (native or near-native) and English (intermediate or above for technical reading and reporting).
● Computer literacy: Proficiency in Microsoft Office (Word, Excel, PowerPoint) and the company's enterprise systems (ERP/LIMS/CMMS as applicable to the role).
Experience
5+ years in pharmaceutical QA/QC including supervisory time.
 
● Track record of successful delivery in a comparable role within a regulated or quality-driven environment.
● Demonstrated ability to operate within an Iraqi-Group setting, working with internal stakeholders across functions and external regulators / partners.
Skills & Competencies (Knowledge, Skills and Abilities)
Knowledge
●  Analytical method validation
●  ICH Q2 / Q14 and pharmacopoeial standards
●  QC instrument qualification
Skills
●  Audit and oversight
●  Investigation review
●  Coaching analysts
Abilities
●  Apply scientific judgement
●  Maintain independence from QC line management
●  Make defensible release decisions
Key Performance Indicators (KPIs)
●  OOS investigations approved on time — Target: ≥ 90% | Frequency: Monthly | Source: QA tracker
●  QC audit findings — Target: Zero major | Frequency: Per audit | Source: Audit reports
●  Method validation approvals — Target: Per project plan | Frequency: Per project | Source: Validation log
 
Prepared by: (Direct Manager)
Reviewed by: (BUHR / HRBP)
Approved by: (Group OD Manager)
Approved by: (Group HR Director)
Name: ____________
Position: _________
Signature: ________
Date: ____________
Name: ____________
Position: _________
Signature: ________
Date: ____________
Name: ____________
Position: _________
Signature: ________
Date: ____________
Name: ____________
Position: _________
Signature: ________
Date: ____________
 
Acknowledgement
This certifies that I have read the job description and I am able to perform all essential duties as outlined.
Employee Name: ________________   Signature: ________________   Date: ________________