Job Summary/ Objectives:  
Handling questions, comments, complaints and tickets, Interact with suppliers' feedback. providing positive customer experiences by enhancing relationships between them
General Duties and Responsibilities: 
Respond promptly to customer inquiries and provide information, assistance, and resolutions through various communication channels (e.g., email, phone, chat).
Reporting all cases related to service performance to SMS vendors and Javna Engineering team
Address customer questions and concerns with professionalism and empathy.
Diagnose and resolve customer issues effectively and efficiently, ensuring a high level of customer satisfaction.
Escalate complex issues to senior team members or management as needed.
Develop and maintain a comprehensive understanding of the company's products and services to provide accurate information and technical assistance to customers.
Maintain accurate and detailed records of customer interactions and support activities, including case notes, in the company's CRM system.
Adhere to established customer support processes and procedures to ensure consistency and efficiency in service delivery.
Contribute to the improvement of existing processes by providing feedback and suggestions.
Gather and document customer feedback and product enhancement requests, communicating them to the appropriate teams for consideration.
Collaborate effectively with team members and other departments to resolve customer issues and share insights on customer needs and preferences.
Stay updated on product updates, industry trends, and customer support best practices through training and self-directed learning.
Reporting all cases related to service performance to SMS vendors and Javna Engineering team.
Any other Task assigned from your supervisor. 
 Required Education and Experience:
High school diploma or equivalent; a bachelor's degree is a plus.
A minimum  1 to 2 years of experience in customer support or a related role.