JOB DESCRIPTION
Job Title:
Recall Coordinator
O*NET Code:
13-1041.07 (Regulatory Affairs Specialists)
Job Level:
L3 — Specialist
Job Code:
WR-Quality-32
Sector:
Quality - QA
Company:
Wadi Al-Rafidain Company
Division:
Recall Management
Department:
Quality Assurance
Section:
Recall Management
Reports To:
 
Subordinates:
 
Functional Manager
 
 
Job Purpose
Own the company's product-recall and market-action programme — coordinate execution end-to-end with MOH, distribution partners, and internal functions; maintain a state of readiness; and ensure swift, complete, and compliant recall operations whenever required. The role applies specialist expertise within the Quality Assurance domain, ensuring that day-to-day work meets technical, regulatory, and quality requirements while contributing to the unit's continuous-improvement agenda. The job-holder is expected to operate with a high degree of autonomy on routine tasks while escalating complex matters appropriately.
Key Duties & Responsibilities
●  Maintain the company's recall procedure, contact tree, and mock-recall programme.
●  Coordinate recall classification, communication, and execution with MOH, distributors, and customers.
●  Track recalled product through return, segregation, disposition, and final destruction or rework.
●  Run mock-recall drills at least annually and document effectiveness and corrective actions.
●  Maintain the recall log, statistics, and root-cause analysis for each event.
●  Train internal teams (Production, Warehouse, Distribution, Sales) on their recall responsibilities.
●  Report recall metrics to QA management and the Director of TQM.
●  Apply specialist technical knowledge to ongoing operations and contribute to continuous improvement initiatives.
●  Maintain accurate records and documentation in line with regulatory and quality-system requirements (ALCOA+, ISO 9001).
●  Support audits, inspections, and certification programmes by providing technical evidence on request.
●  Participate in cross-functional projects to address operational challenges and improvement opportunities.
Qualifications & Requirements
Bachelor's degree in Pharmacy, Chemistry, or related discipline.
 
● Languages: Working proficiency in Arabic (native or near-native) and English (intermediate or above for technical reading and reporting).
● Computer literacy: Proficiency in Microsoft Office (Word, Excel, PowerPoint) and the company's enterprise systems (ERP/LIMS/CMMS as applicable to the role).
Experience
Minimum 3–5 years in pharmaceutical QA / regulatory affairs with exposure to recall or market-action management.
 
● Track record of successful delivery in a comparable role within a regulated or quality-driven environment.
● Demonstrated ability to operate within an Iraqi-Group setting, working with internal stakeholders across functions and external regulators / partners.
Skills & Competencies (Knowledge, Skills and Abilities)
Knowledge
●  Iraqi MOH recall procedures and circulars
●  ICH / WHO good distribution practices (GDP)
●  Investigation and root-cause analysis
Skills
●  Project / event coordination
●  Stakeholder communication
●  Documentation and reporting
Abilities
●  Stay calm and decisive under crisis conditions
●  Coordinate quickly across distributed parties
●  Maintain confidentiality and reputation awareness
Key Performance Indicators (KPIs)
●  Recall completion time — Target: Within MOH-defined target | Frequency: Per event | Source: Recall log
●  Mock-recall drills — Target: ≥ 1 per year | Frequency: Annual | Source: Mock-recall report
●  Recall returns recovered — Target: ≥ 95% | Frequency: Per event | Source: Distribution records
 
Prepared by: (Direct Manager)
Reviewed by: (BUHR / HRBP)
Approved by: (Group OD Manager)
Approved by: (Group HR Director)
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Acknowledgement
This certifies that I have read the job description and I am able to perform all essential duties as outlined.
Employee Name: ________________   Signature: ________________   Date: ________________