Job Title: Technical Support Specialist
Location: Riyadh
Department: IT
Reports to: IT Director
Job Summary:
We are seeking a skilled and customer-focused Technical Support Specialist to provide first-line support for end-users, manage Office 365 services, and maintain network infrastructure. The ideal candidate will have hands-on experience in troubleshooting hardware/software issues, supporting users, and ensuring smooth IT operations.
Key Responsibilities:
Provide technical support to users via phone, email, and in-person for hardware, software, and network-related issues.
Install, configure, and maintain desktop and laptop computers, printers, and other peripherals.
Manage and support Office 365 applications including Exchange Online, SharePoint, Teams, and OneDrive.
Troubleshoot and resolve network connectivity issues (LAN/WAN/Wi-Fi).
Maintain and monitor IT systems, ensuring optimal performance and security.
Document support requests, resolutions, and maintain accurate records in the ticketing system.
Assist in onboarding/offboarding users including account setup and access provisioning.
Collaborate with other IT team members to implement system upgrades and improvements.
Ensure compliance with IT policies and procedures.
Qualifications:
bachelor’s degree in computer science, Information Technology, or related field.
3+ years of experience in technical support, networking, and Office 365 administration.
Strong knowledge of Windows OS, Microsoft Office Suite, and Office 365.
Familiarity with networking concepts (TCP/IP, DNS, DHCP, VPN).
Excellent problem-solving and communication skills.
Ability to work independently and manage multiple tasks effectively.