JOB DESCRIPTION
Job Title:
Administrative Officer
O*NET Code:
43-6014.00 (Secretaries and Administrative Assistants, Except Legal, Medical, and Executive)
Job Level:
L3 — Specialist
Job Code:
NS-Administration-01
Sector:
Administration
Company:
Al-Nasser Company
Division:
Office Administration
Department:
Administration
Section:
Office Administration
Reports To:
 
Subordinates:
 
Functional Manager
 
 
Job Purpose
Manage the day-to-day administrative operations of the company office — government correspondence, document control, facilities and supplies, staff transportation, and general office services — and act as the senior administrative point of contact for the General Manager. The role applies specialist expertise within the Administration domain, ensuring that day-to-day work meets technical, regulatory, and quality requirements while contributing to the unit's continuous-improvement agenda. The job-holder is expected to operate with a high degree of autonomy on routine tasks while escalating complex matters appropriately.
Key Duties & Responsibilities
●  Manage office correspondence, filing, and document control (paper and electronic).
●  Handle interactions with government authorities (MOH, MOL, MOC, etc.) for company licences and renewals.
●  Coordinate facility services: maintenance, cleaning, utilities, supplies, hospitality.
●  Manage company vehicles and staff transportation logistics.
●  Support HR operations: onboarding paperwork, attendance, leaves, employee files.
●  Procure office and consumable supplies; maintain office inventory.
●  Organise internal events, meetings, and senior-management calendars.
●  Apply specialist technical knowledge to ongoing operations and contribute to continuous improvement initiatives.
●  Maintain accurate records and documentation in line with regulatory and quality-system requirements (ALCOA+, ISO 9001).
●  Support audits, inspections, and certification programmes by providing technical evidence on request.
●  Participate in cross-functional projects to address operational challenges and improvement opportunities.
Qualifications & Requirements
Bachelor's degree in Business, Office Administration, or related discipline.
 
● Languages: Working proficiency in Arabic (native or near-native) and English (intermediate or above for technical reading and reporting).
● Computer literacy: Proficiency in Microsoft Office (Word, Excel, PowerPoint) and the company's enterprise systems (ERP/LIMS/CMMS as applicable to the role).
Experience
Minimum 3–5 years in administrative / office-management roles.
 
● Track record of successful delivery in a comparable role within a regulated or quality-driven environment.
● Demonstrated ability to operate within an Iraqi-Group setting, working with internal stakeholders across functions and external regulators / partners.
Skills & Competencies (Knowledge, Skills and Abilities)
Knowledge
●  Office administration and document control
●  Iraqi government licensing procedures
●  HR administration basics
Skills
●  Administrative coordination
●  MS Office and HRIS tools
●  Vendor / supplier management
Abilities
●  Manage many parallel tasks calmly
●  Maintain confidentiality with senior-management matters
●  Communicate professionally with internal and external parties
Key Performance Indicators (KPIs)
●  Licence renewals on time — Target: 100% | Frequency: Annual | Source: Compliance register
●  Office service SLA — Target: ≥ 95% | Frequency: Monthly | Source: Internal survey
●  Vendor/supplier service rating — Target: ≥ 4 / 5 | Frequency: Quarterly | Source: Vendor scorecard
 
Prepared by: (Direct Manager)
Reviewed by: (BUHR / HRBP)
Approved by: (Group OD Manager)
Approved by: (Group HR Director)
Name: ____________
Position: _________
Signature: ________
Date: ____________
Name: ____________
Position: _________
Signature: ________
Date: ____________
Name: ____________
Position: _________
Signature: ________
Date: ____________
Name: ____________
Position: _________
Signature: ________
Date: ____________
 
Acknowledgement
This certifies that I have read the job description and I am able to perform all essential duties as outlined.
Employee Name: ________________   Signature: ________________   Date: ________________