Job Title: Sales Operations Analyst 
Location: Amman, Jordan
Job Type: Full-time  
About the Job: 
We're looking for a Sales Operations Analyst to support the Sales team by managing CRM data, sales reporting, forecasting, proposal coordination, and commercial operations. This role ensures efficient sales processes, delivers actionable insights, and streamlines internal workflows, allowing Sales Executives and Business Development Managers to focus on building customer relationships and closing new business. The ideal candidate is analytical, detail-oriented, and passionate about driving operational efficiency through data and process improvement.
Key Responsibilities:
Sales Operations & CRM
Maintain accurate CRM records, ensuring opportunities, pipeline status, and customer information are up to date.
Manage CRM data quality and drive CRM adoption across the sales team.
Standardize sales processes and develop/maintain Sales Standard Operating Procedures (SOPs).
Analyze sales performance and identify opportunities to improve processes and operational efficiency.
Sales Reporting & Forecasting
Track sales KPIs and prepare weekly, monthly, and ad hoc performance reports.
Support sales forecasting and maintain dashboards to provide business insights.
Commercial Operations
Prepare, manage, and follow up on quotations and commercial documentation.
Track proposals, commercial documents, approvals, and pending actions to ensure timely completion.
Manage and monitor Change Requests (CRs) throughout the sales lifecycle.
Coordinate billing-related activities with the Finance team and follow up to ensure timely processing.
Cross-Functional Coordination
Coordinate proposal development with Engineering, Product, Finance, Legal, and other internal stakeholders.
Manage internal follow-ups with relevant departments to ensure timely responses and smooth execution of sales activities.

Support internal approval workflows for commercial proposals, quotations, and customer-related requests.
What We’re Looking For: 
Required: 
Bachelor's degree in Industrial Engineering (preferred), or Business Analytics, MIS, or Operations Management.
1–2 years of experience in Sales Operations, Business Operations, PMO, or Process Improvement.
Strong analytical skills with experience using CRM platforms, Advanced Excel, and AI Tools.
Exposure to the fintech, financial services, SaaS, or technology industry is an advantage.