JOB DESCRIPTION
Job Title:
Raw Material Supervisor
O*NET Code:
51-1011.00 (First-Line Supervisors of Production and Operating Workers)
Job Level:
L4 — Team Leader / Supervisor
Job Code:
WR-Quality-16
Sector:
Quality — QC
Company:
Wadi Al-Rafidain Company
Division:
Analytical Chemistry
Department:
Quality Control
Section:
Chemistry Lab
Reports To:
 
Subordinates:
 
Functional Manager
 
 
Job Purpose
Lead the Raw Material chemistry-laboratory unit — plan testing, supervise analysts, approve results, and ensure timely release of raw materials to support the production schedule. The role acts as the first line of leadership for the team — driving discipline, quality, and continuous improvement on a daily basis, escalating issues quickly, and developing the next generation of specialists. It is also responsible for ensuring that all documentation produced by the team meets data-integrity and audit-readiness standards.
Key Duties & Responsibilities
●  Plan and prioritise raw-material testing in line with the production plan.
●  Supervise analysts; review and approve laboratory data.
●  Investigate OOS / OOT results and lead RCA / CAPA.
●  Ensure calibration, qualification, and maintenance of analytical instruments.
●  Train analysts and update SOPs to reflect best practices.
●  Coordinate sampling and testing with warehouse and procurement.
●  Schedule shift coverage, assign daily tasks, and balance workload across team members.
●  Conduct daily start-of-shift briefings and end-of-shift handovers to maintain operational continuity.
●  Identify training needs of team members and deliver on-the-job coaching to close skill gaps.
●  Investigate and document incidents, deviations, and near-misses; recommend corrective and preventive actions (CAPA).
Qualifications & Requirements
Bachelor's in Pharmacy or Chemistry; M.Sc. preferred.
 
● Languages: Working proficiency in Arabic (native or near-native) and English (intermediate or above for technical reading and reporting).
● Computer literacy: Proficiency in Microsoft Office (Word, Excel, PowerPoint) and the company's enterprise systems (ERP/LIMS/CMMS as applicable to the role).
Experience
5+ years in pharmaceutical QC including supervisory experience.
 
● Track record of successful delivery in a comparable role within a regulated or quality-driven environment.
● Demonstrated ability to operate within an Iraqi-Group setting, working with internal stakeholders across functions and external regulators / partners.
Skills & Competencies (Knowledge, Skills and Abilities)
Knowledge
●  Pharmacopoeial methods (USP/BP/EP)
●  HPLC, GC, IR, KF, dissolution
●  Investigation methodology (RCA, 5-Why)
Skills
●  Lab supervision
●  Investigation writing
●  Coaching analysts
Abilities
●  Make defensible release decisions
●  Resist pressure to accept poor data
●  Communicate clearly with QA and procurement
Key Performance Indicators (KPIs)
●  Raw materials released on time — Target: ≥ 95% | Frequency: Weekly | Source: Release tracker
●  OOS investigations closed — Target: ≥ 90% on time | Frequency: Monthly | Source: QA log
●  Audit findings on RM testing — Target: Zero major | Frequency: Per audit | Source: Audit reports
 
Prepared by: (Direct Manager)
Reviewed by: (BUHR / HRBP)
Approved by: (Group OD Manager)
Approved by: (Group HR Director)
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Acknowledgement
This certifies that I have read the job description and I am able to perform all essential duties as outlined.
Employee Name: ________________   Signature: ________________   Date: ________________