Job Title: Travel Desk Officer 
Department: TMC
Reporting To: Travel Desk Supervisor / Travel Desk Manager 

Role Overview 
The Travel Desk Officer is responsible for supporting hotel-based travel desk operations by assisting guests with travel inquiries, bookings, local recommendations, transportation arrangements, tours, and other travel-related services. The role acts as the first point of contact for hotel guests and ensures that all requests are handled professionally, accurately, and in line with company service standards. This role is suitable for candidates with strong customer service skills who are looking to build a career in travel, hospitality, and guest services. 

Key Responsibilities 
Greet hotel guests professionally and assist them with travel-related inquiries 
Provide information on tours, excursions, transportation, attractions, and travel services 
Assist guests with booking requests for tours, transfers, activities, and other travel arrangements 
Coordinate with internal operations teams to confirm availability, pricing, and booking details 
Record guest requests and booking details accurately in the system or required tracking sheet 
Follow up with guests regarding confirmations, changes, cancellations, and service updates 
Coordinate with hotels, suppliers, drivers, guides, and internal teams to ensure smooth service delivery 
Share accurate prices, itineraries, pickup timings, terms, and service details with guests 
Maintain updated knowledge of available travel products, packages, and promotions 
Ensure all bookings are properly documented and communicated to the concerned team 
Handle guest questions, complaints, and basic issues professionally and escalate when needed 
Support upselling of tours, transfers, and travel services in a professional manner 
Collect required guest information and documents for booking purposes when applicable 
Maintain a clean, organized, and professional travel desk area within the hotel 
Prepare daily booking summaries, guest inquiry reports, and pending follow-up lists 
Coordinate with the finance or operations team regarding payments, receipts, and pending collections when required 
Ensure proper handover of pending guest requests to the next shift or concerned team 
Follow company procedures, hotel rules, and service standards at all times 
Build positive working relationships with hotel front office, concierge, and guest relations teams 
Perform general administrative and operational support tasks as assigned 

Qualifications & Requirements 
High school diploma or bachelor’s degree in Tourism, Hospitality, Business Administration, or related field 
Previous experience in travel, tourism, hospitality, customer service, or hotel operations is preferred 
Fresh graduates with strong communication and customer service skills may be considered 
Good knowledge of local attractions, tours, transportation services, and travel products 
Strong communication and interpersonal skills 
Professional appearance and customer-focused attitude 
Ability to handle guest inquiries and complaints calmly and professionally 
Good organizational and follow-up skills 
Basic computer skills and ability to use booking systems, email, and Microsoft Office 
Ability to work flexible hours, weekends, or hotel-based shifts when required 
Fluency in English is required; Arabic or other languages are an advantage 
Strong attention to detail and accuracy in booking information 
Ability to coordinate with multiple teams and suppliers 

Equal Opportunity Employment 
At Guarantee Travel, we are committed to fostering an inclusive and diverse workplace. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, disability, or any other protected status. We believe diversity drives innovation and strengthens our organization.