JOB DESCRIPTION
Job Title: | Cashier (Fare Collector — Departure / Arrival) | O*NET Code: | 41-2011.00 (Cashiers) |
Job Level: | L2 — Operational | Band D | Grade 6–7 | Job Code: | AB-Fin-01 |
Sector: | Finance & Accounting | Company: | Al-Bashiq Company |
Division: | Finance Division | Department: | Accounts Department |
Section: | Cashiering & Collection (Departure Alfa-1 / Arrival Alfa-2) | Reports To: | Treasurer (أمين الصندوق) |
Subordinates: | None | Functional Manager | Accounting Manager (Functional) |
Job Purpose |
Execute fare-collection and ticket-issuance transactions for Al-Bashiq passengers (Taxi Al-Musafer project) accurately and securely — receiving payments in cash or by card via the company's point-of-sale and ticketing system, reconciling the shift takings to issued tickets, and handing daily revenues to the Treasurer in line with approved procedures. The role safeguards revenue integrity at the customer-facing collection point and provides courteous, professional service that supports passenger satisfaction and the company's commercial reputation. |
Key Duties & Responsibilities |
● Issue tickets / service vouchers (وصلات) to passengers through the company's ticketing system (السستم) accurately and at the pace required to maintain queue flow. ● Collect fares from passengers in cash or via approved electronic payment methods (Visa / POS), applying authorised prices and discount policies without deviation. ● Reconcile total amounts collected against tickets issued in the system at the end of every shift and immediately escalate any variance. ● Hand over daily revenues to the Treasurer (أمين الصندوق) following approved cash-handling and custody procedures, with signed transfer records. ● Verify the operational readiness of POS terminals before each shift, perform basic troubleshooting, and report faults immediately to IT and Maintenance. ● Maintain strict confidentiality of payment data and protect customer financial information in line with the company's data-protection rules. ● Prepare an end-of-shift report capturing ticket count, total cash receipts, and total card receipts, and submit it to the Receipts Accountant (محاسب المقبوضات). ● Coordinate with the Treasurer and Receipts Accountant on variances, refunds, voided transactions, or any financial irregularity. ● Respond to passenger enquiries on fares, receipts, refunds, and payment options with professionalism and patience. ● Comply with the published shift schedule and attendance rules so collection points remain staffed during all service hours, including peak and night shifts. |
Qualifications & Requirements |
Diploma or Bachelor's degree in Accounting, Finance, Business Administration, or a related discipline; high school diploma with strong cash-handling experience accepted with proven track record. ● Languages: Native Arabic; basic English sufficient to operate POS terminals and read receipts/reports. ● Computer literacy: Confident use of point-of-sale (POS) terminals, ticketing systems, and Microsoft Office (Excel for shift summaries). ● Quality standard awareness: Familiarity with ISO 9001:2015 service-quality principles (clauses 5.3, 7.1.2, 7.1.4, 7.2) is an advantage. ● Personal attributes: Demonstrable honesty, accuracy, and accountability — the role handles cash custody daily. |
Experience |
Minimum 1–2 years of experience as a cashier, fare collector, ticket clerk, or front-line collection officer — preferably within a transport, ticketing, hospitality, or retail setting. ● Demonstrated ability to handle cash and card payments under time pressure without reconciliation errors. ● Prior experience operating POS terminals and reconciling daily takings. ● Track record of zero or near-zero variance between system-issued tickets and cash/card receipts. |
Skills & Competencies (Knowledge, Skills and Abilities) |
Knowledge ● Customer & Personal Service [Expert] — applying service-quality principles when receiving payment and resolving fare-related enquiries. ● Mathematics [Advanced] — calculating change, totals, discounts, and reconciling shift takings without error. ● Administration & Records Management [Proficient] — maintaining accurate transactional records and shift reports. ● Sales & Marketing [Proficient] — awareness of Al-Bashiq's fare structure and service tiers in order to answer passenger questions. ● English Language [Foundational] — reading POS prompts, receipts, and basic ticketing reports.
Skills ● Service Orientation [Expert] — consistently seeking to help passengers complete payment quickly and pleasantly. ● Active Listening [Advanced] — accurately understanding passenger requests and clarifying without misinterpretation. ● Speaking & Communication [Proficient] — clear verbal interactions across all passenger payment scenarios. ● Critical Thinking [Proficient] — judging whether a discount, refund, or escalation applies under company policy. ● Social Perceptiveness [Proficient] — reading customer mood and adjusting tone, especially during delays or disputes.
Abilities ● Near Vision — reading small print on receipts, banknotes, POS displays, and tickets quickly and accurately. ● Oral Comprehension & Expression — exchanging clear payment information with passengers in Arabic. ● Problem Sensitivity — spotting counterfeit notes, card errors, or system mismatches before they cascade. ● Attention to Detail — entering correct amounts, ticket types, and discount codes with no errors. ● Composure under Pressure — remaining calm and accurate during peak times and queue surges. |
Key Performance Indicators (KPIs) |
● Cash & Card Reconciliation Accuracy — Target: ≥ 99.5% (variance ≤ 0.5% per shift) | Frequency: Daily | Source: Shift reconciliation report ● Average Transaction Time per Passenger — Target: ≤ 60 seconds | Frequency: Monthly | Source: POS/ticketing system logs ● Ticket-to-Receipt Mismatch Incidents — Target: 0 per month | Frequency: Monthly | Source: Receipts Accountant audit ● Daily Shift Report Submission — Target: 100% on time | Frequency: Daily | Source: Treasurer hand-over log ● Passenger Complaints Linked to Payment — Target: ≤ 1 per month | Frequency: Monthly | Source: Quality Department complaint log |
Prepared by: (Direct Manager) | Reviewed by: (BUHR / HRBP) | Approved by: (Group OD Manager) | Approved by: (Group HR Director) |
Name: ____________ Position: _________ Signature: ________ Date: ____________ | Name: ____________ Position: _________ Signature: ________ Date: ____________ | Name: ____________ Position: _________ Signature: ________ Date: ____________ | Name: ____________ Position: _________ Signature: ________ Date: ____________ |
Acknowledgement This certifies that I have read the job description and I am able to perform all essential duties as outlined. Employee Name: ________________ Signature: ________________ Date: ________________ |
