Role Summary
The Sales Support Specialist works directly alongside the Account Manager(s) on Waseela's key accounts and reports to the Country Manager. The role exists to give leadership real-time visibility into the sales funnel, keep engagements moving across Waseela's business units, and ensure key clients receive consistent, responsive attention between formal touchpoints. It is designed as a development track: the person in this role is expected to build the account-management competencies needed to grow into an Account Manager position over time.
Key Responsibilities
Key Account Support
Work alongside the Account Manager(s) on assigned key accounts – preparing quotations, proposals, account documentation, and meeting materials.
Coordinate follow-ups, action items, and client requests arising from sales meetings to keep momentum between engagements.
Maintain accurate, up-to-date account and opportunity records.
Pipeline & Funnel Visibility
Maintain the CRM/pipeline and produce clear, regularly updated funnel views for the Country Manager, covering stage, value, timeline, and risk.
Flag stalled or at-risk opportunities early and highlight where leadership attention or intervention is needed.
Prepare periodic sales performance and pipeline reports.
Cross-Business-Unit Engagement
Act as the coordination point that keeps client engagements aligned across Waseela's business units (Connectivity & Coverage, Smart & Safe Cities, Cybersecurity, IoT).
Route requests to the right BU stakeholders and track that commitments made to clients are followed through internally.
Escalate cross-BU conflicts or delays to the Country Manager where needed.
Customer Experience Management (CEM)
Own day-to-day customer experience touchpoints for key accounts – responding to inquiries, coordinating on issues, and closing the loop on client feedback.
Be a reachable point of contact for clients between Account Manager or Country Manager visits, and know when to bring the Country Manager in directly.
Monitor client satisfaction signals and surface patterns that affect retention or growth.
Direct Support to the Country Manager
Be available to reach out to clients or internal stakeholders on the Country Manager's behalf whenever a fast response is needed.
Support ad hoc requests tied to key-account activity, funnel reviews, and cross-BU coordination.