Account Manager
Location: Amman, Jordan
Department: Business Development
About Echo Technology
Established in 2008, Echo Technology is a Jordan-based IT solutions provider specializing in Web Presence, Mobile Applications, Document Management, and Process Automation. We deliver innovative technology solutions that help organizations across the MENA region improve efficiency and achieve their business objectives.
Job Overview
We are seeking an experienced and results-driven Account Manager to manage and strengthen relationships with our existing clients, maximize account growth, and contribute to sustainable revenue generation.
The ideal candidate will have a proven track record in B2B account management, strong relationship-building and commercial skills, and the ability to identify opportunities for upselling, cross-selling, and long-term client retention.
This role requires a proactive, client-focused professional who can understand business needs, coordinate effectively with internal teams, and turn existing client relationships into long-term commercial value.
Key Responsibilities
Client Relationship Management
Manage and develop strong, long-term relationships with assigned client accounts.
Serve as the primary commercial point of contact for existing clients, ensuring consistent communication and engagement.
Build relationships with key stakeholders and decision-makers to strengthen client loyalty and trust.
Conduct regular client meetings to understand evolving business needs, priorities, and expectations.
Address client concerns proactively and coordinate with internal teams to ensure timely resolution.
Account Growth & Revenue Generation
Develop and implement account growth plans aligned with company revenue objectives.
Identify and pursue upselling and cross-selling opportunities within existing accounts.
Recognize additional business needs and introduce relevant company products and services.
Achieve assigned account revenue targets while maintaining strong client relationships.
Identify opportunities to expand business relationships across different departments or business units within existing client organizations.
Client Retention & Satisfaction
Develop proactive strategies to maintain client satisfaction, loyalty, and long-term retention.
Monitor account health, identify potential risks, and take appropriate action to protect client relationships.
Maintain regular engagement with clients to anticipate their needs and identify areas for improvement.
Gather and evaluate client feedback, communicating relevant insights to internal teams.
Manage contract renewal discussions and identify opportunities to strengthen ongoing commercial relationships.
Commercial Management & Account Coordination
Lead commercial discussions and negotiations with assigned clients, ensuring alignment with company pricing and profitability objectives.
Coordinate the preparation of commercial proposals, quotations, and renewal agreements in collaboration with relevant teams.
Work closely with technical and delivery teams to align client expectations with agreed solutions and services.
Monitor contractual commitments and coordinate with internal stakeholders to address account-related matters.
Follow up on outstanding client payments in coordination with the Finance Department.
Account Planning & Performance Management
Develop and maintain account plans that identify growth potential, commercial priorities, and relationship development opportunities.
Maintain accurate and up-to-date client information, activities, and opportunities in the CRM system.
Monitor account performance, revenue trends, renewal opportunities, and sales forecasts.
Provide regular account performance reports and commercial updates to management.
Collaborate with the Business Development Manager to align account growth initiatives with overall business objectives.
Qualifications & Requirements
Bachelor's degree in Business Administration, Marketing, Management, or any related field.
Minimum 2 years of experience in account management, B2B sales, client relationship management, or a similar commercial role.
Proven track record in managing client portfolios, maintaining long-term relationships, and achieving account revenue targets.
Demonstrated ability to identify and convert upselling and cross-selling opportunities.
Experience in the technology or IT services industry is an advantage, but not mandatory.
Ability and willingness to develop a strong understanding of the company's technology solutions and communicate their business value to clients.
Strong negotiation, relationship-building, presentation, and influencing skills.
Excellent communication and interpersonal skills, with the ability to engage stakeholders at different organizational levels.
Strong commercial awareness, problem-solving abilities, and a proactive, results-oriented mindset.
Ability to manage multiple client accounts, prioritize effectively, and work collaboratively with cross-functional teams.
Proficiency in CRM systems and Microsoft Office applications.
Excellent communication skills in English and Arabic.