Captain
About Us
 At ATICO Fakhreldin Group, we are committed to providing exceptional dining experiences through outstanding service, innovative concepts, and a passion for hospitality. As a leading name in the industry, we take pride in our dynamic team culture, dedication to excellence, and the growth opportunities we offer our team members. A role with ATICO Fakhreldin Group is the perfect place to learn, grow, and thrive from Day One.
Job Description
 We are looking for an experienced and professional Captain to join our team. In this role, you will lead the service team, ensuring guests receive the highest level of service throughout their dining experience. You will coordinate the front-of-house operations, oversee servers, and collaborate with the kitchen and management teams to deliver a seamless guest experience.
Key Responsibilities
Ensure restaurant tables are arranged appropriately and per required standards at all times, ensuring no shortage of necessary service items.
Take full responsibility for assisting the Busboy/Runner in workflow-related matters only, excluding non-operational issues such as leaves or absences, which remain under the direct supervisor's responsibility.
Attend all designated training sessions provided by management and relay information accurately to the team.
Ensure all service materials are properly maintained and report any damaged items while avoiding their use.
Demonstrate comprehensive knowledge of dishware and glassware and their correct uses.
Develop familiarity with the restaurant's food, beverage, and wine menus and their proper service techniques.
Actively promote menu items to increase sales, presenting them in an appealing and professional manner.
Assist with additional tasks assigned by the supervisor (e.g., inventory, bar assistance).
Ensure timely and proper delivery of food items without leaving prepared dishes unattended in the kitchen.
Maintain clean and orderly work areas.
Greet guests warmly and maintain a constant smile in the workplace.
Prioritize assisting children and providing them with extra care.
Address guest complaints promptly, attempting to resolve them appropriately and escalating to the supervisor if necessary.
Inform the supervisor of any potential hazards immediately to ensure swift resolution.
Perform assigned duties diligently, ensuring guest needs are met promptly and efficiently according to proper procedures.
Guarantee smooth workflow and successful task completion.
Foster positive relationships among staff, creating an atmosphere of trust and teamwork.
Instill self-discipline as a positive example to inspire the team.
Basic Qualifications
 • High school diploma or equivalent.
 • Proven experience in a leadership role in a restaurant or hospitality setting.
 • Strong understanding of restaurant operations and customer service.
 • Excellent communication, leadership, and organizational skills.
 • Ability to manage a team in a fast-paced environment.
 • Flexible schedule, including nights, weekends, and holidays as needed.
Preferred Skills/Experience
 • Experience in a fine dining or upscale restaurant environment is a plus.
 • Knowledge of food and beverage pairings and menu offerings.
 • Strong multitasking abilities and the ability to handle high-pressure situations.
 • Experience with reservation systems and point-of-sale (POS) systems.
 • A positive attitude with a focus on team collaboration and guest satisfaction.
Benefits
 At ATICO Fakhreldin Group, we value the well-being of our team members. Our benefits are designed to support your personal and professional growth, enhance your health, and provide peace of mind for you and your family.
Join Our Team
 If you’re a passionate leader with a commitment to exceptional service, and you thrive in a dynamic hospitality environment, apply today and start your journey with ATICO Fakhreldin Group as a valued Captain.