Job Description: Retail Operations Specialist
Location: Kuwait
Reporting to: E-commerce Director
Key Responsibilities:
- Oversee Store Operations & Compliance
- Ensure the sales team adheres to operational guidelines and conduct audits to monitor compliance with product display, stock management, and customer service standards.
- Coordinate and follow up with relevant departments on requests raised by the store to ensure operational smoothness and compliance.
- Inventory Management Support
- Act as the liaison with warehouse teams for inbound shipments and stock transfers.
- Ensure efficient replenishment of inventory to maintain optimal stock levels in line with sales requirements.
- Supplier Coordination
- Maintain strong relationships with suppliers to ensure timely delivery of promotional materials and testers.
- Assist in organizing and facilitating training sessions for the sales team to improve product knowledge.
- Staff Scheduling & Support
- Assist in managing staff scheduling, including handling leave requests, to ensure appropriate staffing during both peak and off-peak periods.
- Provide on-the-ground support to ensure smooth daily operations.
- Sales Monitoring & Engagement
- Monitor store performance against sales budgets and develop action plans in collaboration with the sales team to drive improvement.
- Encourage and motivate the sales team to actively engage with customers, maximize sales, and enhance the overall customer experience.
- Visual Merchandising Implementation
- Assist in the implementation of visual merchandising strategies, ensuring alignment with marketing directives.
- Ensure the store's appearance is consistently attractive, clean, and organized, meeting company standards.
- Data & Reporting Assistance
- Assist with data extraction and reporting, supporting strategic analysis and decision-making processes for store operations and sales.
- Process Improvement Contributions
- Actively contribute to the enhancement of store processes, offering solutions that improve operational flow and performance.
Skills and Qualifications:
