JOB DESCRIPTION
Job Title: | Hospitality waitress | O*NET Code: | 35-3031.00 (Waiters and Waitresses) |
Job Level: | L1 — Support / Operator | Job Code: | NR-Operations-02 |
Sector: | Hospitality & Operations | Company: | Al-Nardin Company |
Division: | Restaurant Operations | Department: | Hospitality |
Section: | service | Reports To: |
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Subordinates: |
| Functional Manager |
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Job Purpose |
Provide warm, attentive table service in Al-Nardin restaurant venues, taking orders, serving food and beverages, and maintaining a clean and welcoming environment for guests. The role contributes to safe, on-time, and on-quality execution by following standard procedures rigorously, supporting team targets, and reporting issues without delay. |
Key Duties & Responsibilities |
● Greet guests, present menus, and take orders accurately. ● Serve food and beverages following the venue's service standards. ● Communicate dietary restrictions and special requests to the kitchen. ● Maintain table presentation, cleanliness, and a tidy service area. ● Handle payment processing accurately and follow cash-handling procedures. ● Address guest feedback or complaints courteously and escalate when needed. ● Follow standard operating procedures meticulously and report any deviations to the supervisor immediately. ● Maintain a clean, organised, and safe working environment and adhere to PPE requirements at all times. ● Complete all required training and refreshers on schedule, including HSE, GMP, and role-specific modules. |
Qualifications & Requirements |
High-school diploma or equivalent.
● Languages: Working proficiency in Arabic (native or near-native) and English (intermediate or above for technical reading and reporting). ● Computer literacy: Proficiency in Microsoft Office (Word, Excel, PowerPoint) and the company's enterprise systems (ERP/LIMS/CMMS as applicable to the role). |
Experience |
1+ year in restaurant or hospitality service preferred.
● Track record of successful delivery in a comparable role within a regulated or quality-driven environment. ● Demonstrated ability to operate within an Iraqi-Group setting, working with internal stakeholders across functions and external regulators / partners. |
Skills & Competencies (Knowledge, Skills and Abilities) |
Knowledge ● Service standards and menu knowledge ● Food-safety and hygiene basics ● POS system basics Skills ● Active listening and clear communication ● Multitasking on the floor ● Cash handling Abilities ● Stay friendly and patient under pressure ● Stand and walk for long shifts ● Read guest cues quickly |
Key Performance Indicators (KPIs) |
● Order accuracy — Target: ≥ 98% | Frequency: Daily | Source: POS ● Guest-satisfaction score — Target: ≥ 4.5 / 5 | Frequency: Monthly | Source: Guest survey ● Up-sell rate — Target: ≥ target | Frequency: Monthly | Source: POS report |
Prepared by: (Direct Manager) | Reviewed by: (BUHR / HRBP) | Approved by: (Group OD Manager) | Approved by: (Group HR Director) |
Name: ____________ Position: _________ Signature: ________ Date: ____________ | Name: ____________ Position: _________ Signature: ________ Date: ____________ | Name: ____________ Position: _________ Signature: ________ Date: ____________ | Name: ____________ Position: _________ Signature: ________ Date: ____________ |
Acknowledgement This certifies that I have read the job description and I am able to perform all essential duties as outlined. Employee Name: ________________ Signature: ________________ Date: ________________ |
