JOB DESCRIPTION
Job Title:
Quality Specialist (MOH Requirement)
O*NET Code:
13-1041.07 (Regulatory Affairs Specialists)
Job Level:
L3 — Specialist
Job Code:
NS-Quality-01
Sector:
Quality — QA
Company:
Al-Nasser Company
Division:
Regulatory / MOH
Department:
Quality Department
Section:
Quality Assurance
Reports To:
 
Subordinates:
 
Functional Manager
 
 
Job Purpose
Ensure ongoing compliance with the Iraqi Ministry of Health (MOH) quality requirements at the company's site — documentation, sampling, complaint handling, and inspection readiness. The role applies specialist expertise within the Quality domain, ensuring that day-to-day work meets technical, regulatory, and quality requirements while contributing to the unit's continuous-improvement agenda. The job-holder is expected to operate with a high degree of autonomy on routine tasks while escalating complex matters appropriately.
Key Duties & Responsibilities
●  Maintain the MOH compliance file and statutory records on site.
●  Conduct internal quality checks and self-inspections.
●  Coordinate sampling, testing, and CofA review where required.
●  Manage product complaints and corrective actions.
●  Liaise with MOH inspectors and provide required documentation.
●  Train operational staff on quality and MOH procedures.
●  Apply specialist technical knowledge to ongoing operations and contribute to continuous improvement initiatives.
●  Maintain accurate records and documentation in line with regulatory and quality-system requirements (ALCOA+, ISO 9001).
●  Support audits, inspections, and certification programmes by providing technical evidence on request.
●  Participate in cross-functional projects to address operational challenges and improvement opportunities.
Qualifications & Requirements
Bachelor's in Pharmacy, Chemistry, or Quality.
 
● Languages: Working proficiency in Arabic (native or near-native) and English (intermediate or above for technical reading and reporting).
● Computer literacy: Proficiency in Microsoft Office (Word, Excel, PowerPoint) and the company's enterprise systems (ERP/LIMS/CMMS as applicable to the role).
Experience
3+ years in quality / regulatory roles.
 
● Track record of successful delivery in a comparable role within a regulated or quality-driven environment.
● Demonstrated ability to operate within an Iraqi-Group setting, working with internal stakeholders across functions and external regulators / partners.
Skills & Competencies (Knowledge, Skills and Abilities)
Knowledge
●  Iraqi MOH requirements and circulars
●  Quality systems basics
●  Complaint handling
Skills
●  Inspection readiness
●  Documentation control
●  Stakeholder communication
Abilities
●  Maintain composure with regulators
●  Sustain accuracy in records
●  Drive corrective actions
Key Performance Indicators (KPIs)
●  MOH inspection findings — Target: Zero major | Frequency: Per inspection | Source: Inspection reports
●  Complaints closed on time — Target: ≥ 90% | Frequency: Monthly | Source: QMS
●  Internal audit findings — Target: ≤ Group benchmark | Frequency: Quarterly | Source: Audit reports
 
Prepared by: (Direct Manager)
Reviewed by: (BUHR / HRBP)
Approved by: (Group OD Manager)
Approved by: (Group HR Director)
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Position: _________
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Position: _________
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Acknowledgement
This certifies that I have read the job description and I am able to perform all essential duties as outlined.
Employee Name: ________________   Signature: ________________   Date: ________________