Job Title: Call Center Agent
Location: Amman, Jordan
Work Type: Full Time
Level: Operations Employees
Industry: Health
Job Description:
We are seeking a dedicated and customer-focused Call Center Agent to join our team in Amman, Jordan. The successful candidate will be responsible for providing exceptional customer service, addressing inquiries related to health services, and ensuring a positive experience for all callers. This role requires excellent communication skills, a compassionate attitude, and the ability to handle multiple tasks efficiently.
Key Responsibilities:
- Respond promptly and professionally to incoming calls from clients and patients.
- Provide accurate information regarding health services, appointments, and billing.
- Assist customers with inquiries, complaints, and feedback, ensuring customer satisfaction.
- Maintain detailed and accurate records of interactions and transactions.
- Collaborate with team members and other departments to resolve issues effectively.
- Follow company protocols and confidentiality policies to protect client information.
- Achieve individual and team performance targets related to call quality and customer satisfaction.
Qualifications:
- High school diploma or equivalent
- Proven experience in a call center or customer service role, preferably in the health industry.
- Excellent verbal communication and active listening skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work under pressure and handle difficult situations with professionalism.
- Proficiency in Microsoft Office and basic computer skills.
- Fluency in English; Arabic language skills are an advantage.
Working Conditions:
- Full-time position based in Amman, Jordan.
- Office environment with standard working hours.
Application Process:
Interested candidates are encouraged to submit their CVs and cover letters outlining their relevant experience and motivation for applying.
We are an equal opportunity employer committed to diversity and inclusion in the workplace.