As a Team Leader, you will play a critical role in overseeing the day to day activities of the Customer Service department, ensuring a high level of service delivery and effective management of resources.
 
Key Accountabilities:
Participate in all the day to day customer services activities. 
Provide support to all other departments with customer service and related issues.
Ability to organize, prioritize and schedule work of assigned staff.  
Review the Agent performance regularly. 
Contribute to training and development of the team. 
Support team members in the improvement of their skills and abilities. 
Coordinate and priorities customer services activity to ensure team efficiency and quality is maintained. 
Monitor and follow-up on Agent & Contact Center KPI's daily. 
Performing additional duties where needed. 

Qualifications:
2+ years of experience as a CS Team Leader or similar role.  
Excellent leadership and decision-making skills. 
Strong communication and interpersonal skills.
Advanced computer skills using a variety of programs. 
Strong project management, administrative management, and organizational skills 
Ability to work under pressure 
Available to work shifts. 
Proficient knowledge of customer service. 
Time management skills and the ability to work on multiple projects simultaneously.