We are looking for a skilled Chinese-Speaking Call Center Trainer . If you have a passion for coaching and can navigate fluently between Mandarin, Arabic, and English, we want to hear from you.
Key Responsibilities
Multilingual Training: Translate and deliver comprehensive training modules from Chinese into Arabic and English for our call center agents.
Curriculum Development: Create and maintain up-to-date training materials, ensuring all manuals and guides are accurate across all three languages.
Administrative Oversight: Diligently maintain attendance logs and track the progress of all trainees throughout the onboarding process.
Performance Evaluation: Design and execute post-training assessments to measure knowledge of retention and ensure agents meet operational benchmarks.
Performance Coaching: Monitor agent interactions and provide constructive feedback to improve service quality and language accuracy.
What We Are Looking For
Language Proficiency: A minimum level of HSK 5 in Chinese (Mandarin) is required. You must be equally fluent in both Arabic and English.
Call Center Experience: While not mandatory, previous experience in a BPO or call center environment is a significant plus.
Detail-Oriented: Highly organized with the ability to manage documentation like attendance records and test scores efficiently.
Why Join Us?
Opportunity to work in a diverse, fast-paced international environment.
Competitive salary and benefits package.
A platform to advance your career in corporate training and leadership.