Company Overview: 
Founded in 1950, Shaker Group is a leading provider of HVAC and home appliance solutions in Saudi Arabia. We serve over 600,000 customers annually with a strong focus on innovation, sustainability, and customer satisfaction.
 
Purpose:
The Service Sales Engineer is responsible for driving revenue growth by promoting and selling after-sales services, including maintenance contracts and service agreements. Focus on fostering long-term client relationships by ensuring the delivery of high-quality post-purchase support while identifying new opportunities for service expansion and customer satisfaction.

Responsibilities: 
Prepare and deliver technical presentations to explain to customers how they can benefit from our services.
Communicate effectively with the sales team to understand customer demands and provide necessary support for service sales.
Establish strong rapport and acceptance with customers.
Plan and propose modifications to service contracts in order to meet the changing demands of customers.
Manage billing processes and ensure timely collection of payments for services.
Identify opportunities for growth with both existing and potential customers and create plans for marketing activities that promote extended service sales coverage.
Negotiate tender and contract terms with clients.
Negotiate and close sales deals by reaching an agreement on terms and conditions.
Provide after-sales support services to customers as needed.
Maintain relationships with existing customers and continue to build positive connections.
Collaborate with the technical team to assist customers in finding solutions, providing the right recommendations, and resolving issues.
Administer client accounts to ensure proper management and service delivery.
Analyze costs and sales to evaluate performance and identify areas for improvement.
Prepare detailed reports for the head office to communicate progress and challenges.
Consistently meet regular sales targets and objectives.
Record and maintain accurate client contact data for future reference.
Coordinate service sales projects to ensure smooth execution and delivery.
Adhere to all company policies and procedures while promoting high standards.
 
Requirements: 
Bachelor degree of Mechanical Engineering specialized in HVAC.
Minimum 5 years’ experience in a similar field. 
Proven track record on sales achievement.
Ability to re-locate and ability to travel.
Excellent written and oral communication skills.
Previous experience in business-to-business (B2B) service sales.
Strong problem-solving skills.
Strong technical knowledge and the ability to explain complex services in a clear and compelling manner.
Excellent negotiation and contract management skills.