Job Summary:
Nova is seeking a dedicated Turkish-speaking Customer Service Representative to join our team. The primary responsibility will be to provide excellent support to Turkish-speaking customers, ensuring their issues are resolved quickly and efficiently while maintaining a high level of customer satisfaction.
Key Responsibilities:
Customer Interaction: Provide support to Turkish-speaking customers via phone, email, and live chat.
Issue Resolution: Address customer inquiries, complaints, and issues in a professional and effective manner.
Product/Service Information: Provide accurate and up-to-date information about the company's products and services upon customer request.
Customer Relationship Management: Build long-term relationships with customers by delivering exceptional service.
Translation Assistance: Use Google Translate or similar tools when needed for basic English communication.
Documentation: Log customer conversations, issues, and solutions into the company’s CRM system.
Team Collaboration: Work closely with technical support and sales teams to provide integrated solutions to customer needs.
Requirements:
Fluency in Turkish: Excellent verbal and written communication skills in Turkish.
Proficiency in Arabic: Strong communication skills in Arabic.
Basic English Reading/Writing: Ability to read and write at a basic level in English (enough to use translation tools like Google Translate).
Strong Communication Skills: Ability to effectively communicate with customers and resolve their issues.
Multitasking Ability: Manage multiple cases simultaneously while maintaining organization and professionalism.
Computer Skills: Familiarity with Customer Relationship Management (CRM) tools and other digital tools.
Adaptability: Ability to work under pressure and handle varying customer issues.