As an operation supervisor, you will build a strong team and shape staff behaviors to accomplish desired results. You will play a collaborative role in improving and implementing standards and processes.
Key Accountabilities:
Organize and oversee the schedules and work of assigned staff.
Recruit quality employees to provide high-quality customer service.
Monitor the assigned staff performance and coach them for any improvements.
Conduct performance evaluations that are timely and constructive to improve the effectiveness and efficiency of the business.
Maintain and improves call center operations by collecting, analyzing data and monitoring system performance.
Oversee and assist customer service employees in the performance of their job duties.
Oversee the department and checks whether it is meeting the set customer satisfaction goals.
Performing additional duties where needed.
Qualifications:
5+ years of experience as an operations supervisor or similar role.
Excellent leadership and decision-making skills.
Great communication and interpersonal skills.
Good problem-solver with sharp, analytical thinking.
Strong project management, administrative management, and organizational skills.
Hands-on experience implementing operational processes.
Available to work shifts.
Proficient knowledge of customer service.
Time management skills and the ability to work on multiple projects simultaneously.